📜 TERMS & CONDITIONS – Heth Health Home


Last Updated: 01/11/2025

Welcome to Heth Health Home (“we”, “us”, “our”). By accessing our website, enrolling in our programs, or using any services provided by Neha Kava (Clinical Registered Dietitian, Reg. No. 018/2012), you agree to the following Terms & Conditions.

Please read them carefully before using our website or services.


1. ACCEPTANCE OF TERMS

By using our website, services, consultations, programs, or digital materials, you acknowledge that:

  • You have read, understood, and agree to be bound by these Terms & Conditions.
  • You are at least 18 years old or are using the services under parental/guardian supervision.


2. SCOPE OF SERVICES

Heth Health Home provides the following services:

  • Clinical Nutrition Consultations
  • Lifestyle Disease Reversal Programs
  • Weight Management Plans
  • PCOD/PCOS & Hormonal Balance Programs
  • Diabetes Nutrition
  • Sports Nutrition
  • Functional Medicine Nutrition Coaching
  • Online & Offline Consultations
  • Corporate Wellness & Workshops
  • Family & Kids Nutrition

These services include assessments, personalized diet plans, lifestyle recommendations, progress monitoring, and educational guidance.

We do not provide medical treatment, diagnosis, or emergency services.


3. NOT A SUBSTITUTE FOR MEDICAL ADVICE

All nutritional guidance is for educational and lifestyle-improvement purposes only.

You agree and acknowledge that:

  • Our services do not replace medical treatment.
  • We do not prescribe or modify medications.
  • You must consult your physician regarding medical conditions, prescriptions, or health concerns.
  • Any changes to diet and lifestyle should be communicated to your doctor, especially if you have chronic or severe health conditions.

Heth Health Home is not liable for any consequences resulting from failure to follow appropriate medical care.


4. CONSULTATION & PROGRAM ENROLLMENT

When enrolling in a nutrition program:

  • You agree to provide accurate health information, reports, and history.
  • You understand that plan effectiveness depends on your consistency and adherence.
  • You agree to follow the recommended guidelines responsibly.
  • You acknowledge that results vary for each individual.

We reserve the right to discontinue services if incomplete, misleading, or harmful information is provided.


5. PAYMENT, FEES & REFUND POLICY

  • All payments must be made in advance for consultations or program enrollments.
  • Fees are non-refundable once a program or consultation has begun, as personalised planning and time have already been invested.
  • No refunds will be issued in cases of:
  • • lack of adherence
  • • missed follow-ups
  • • delayed submissions
  • • change of mind
  • • personal or medical reasons unrelated to our services
  • Program validity is fixed and cannot be extended unless explicitly mentioned.

(If you want, I can create a separate, detailed Refund & Cancellation Policy.)


6. ONLINE CONSULTATIONS

For online consultations:

  • Responsibility of stable internet, timely communication, report sharing, and follow-ups lies with the client.
  • Heth Health Home is not responsible for delays due to client-side issues.


7. FOLLOW-UPS & SUPPORT

  • Follow-ups are scheduled as per the selected plan.
  • Support via WhatsApp, email, or call is limited to queries related to your plan.
  • Response times may vary, but we aim to reply within standard working hours:
  • Mon–Sat: 10 AM – 7 PM | Sunday: Closed


8. PERSONAL RESPONSIBILITY & COMMITMENT

By enrolling in any of our services, you agree that:

  • You are solely responsible for implementing given recommendations.
  • You will immediately inform us of any adverse symptoms or discomfort.
  • You understand that progress depends on your participation, consistency, lifestyle, and health condition.

We do not guarantee specific results as every individual’s body responds differently.


9. USE OF WEBSITE & DIGITAL CONTENT

All content on our website, including:

  • Diet plans
  • Articles
  • Images
  • Videos
  • Guides
  • Program materials

…is protected by copyright and intellectual property laws.

You agree not to:

  • Copy, distribute, or share any content without written permission.
  • Record or forward consultations.
  • Share personalised diet plans with others.

Violation may lead to legal action.


10. PRIVACY & CONFIDENTIALITY

We respect your privacy and maintain confidentiality of your personal and health information.

Your data will never be shared with third parties without your consent, except where required by law.

(If you want, I can also create a full Privacy Policy separately.)


11. LIMITATION OF LIABILITY

Heth Health Home is not liable for:

  • Medical emergencies
  • Reactions due to undisclosed medical history
  • Misinterpretation of diet plans
  • Lifestyle or health changes not aligned with our instructions
  • Client’s non-adherence or negligence
  • Technical issues during online consultations

All services are provided “as-is” without warranties or guarantees of results.


12. RIGHT TO MODIFY TERMS

We reserve the right to modify these Terms & Conditions at any time.

Updated versions will be posted on our website with a revised date.

Continued use of our services implies acceptance of updated terms.


13. CONTACT INFORMATION

For queries regarding these Terms & Conditions or any service:

Heth Health Home — Nutrition & Lifestyle Clinic

📍 Kandivali West, Mumbai

📧 Email: rdnehakava@gmail.com

📞 Phone: +917021356948


🌐 Online Consultations Available Worldwide